** This posting contains buckets of profanity. Enjoy.**
A curious title for this chapter it may be, and thankfully I can’t lay claim to its origin. For that one must look to Allen, who came to work at our little East Toronto Pub some years ago. Allen was an American from Rochester working in Canada under the table. He had followed his girlfriend back to Canada when she returned home from schooling in his fine state. Allen was an exuberant and sometimes gregarious fellow in his mid twenties. He was a capable cook and great company during the frequent slow nights. In fact he was a bit of a riot, finding all kinds of inventive ways to abuse Canadian customs and express ignorance of our cultural and political differences.
He was most often outspoken and frank, reserving just enough guile to present his tone as wit. He played the part of the hapless transplanted American perfectly, boldly ranting about his status as a kept man and regaling us with his tales of woe. Indeed, his girlfriend was a bit of a cold-shouldered shrew. At times she showed some redeeming qualities in social situations, but mostly her role to us was as adversary to Allen. Often she called looking for him promptly at the end of his shift, or showed up to drive him home. As the months with Allen wore on, we began to glimpse her motivation for the short leash.
Allen liked to drink. Actually that is inaccurate. Allen liked to have a drink, but he hated to get drunk. At least that held true when he was sober. He often bemoaned his abhorrent drunken behaviour and its salacious themes as those of a lout. It happened on the nights when his girlfriend was absent visiting friends in Rochester or out on the town. Allen would close down the kitchen at midnight and show up at the end of the bar. Strangely quiet and introspective, someone would surely ask. “Allen, what’s up man, why so quiet?” His answer would reveal his inner demons. “Oh man, I promised the nag I wouldn’t drink. Maybe I’ll just have one. Shit man, I can have one, right? Just one shot of Vodka, she’ll never know. Don’t give me anymore after that.”
The solitary shot of cheap vodka on the bar. I can still picture how he looked at it, stared at it, examined its crystal clarity, its viciousness. Some nights he would stare at it for two minutes before touching it. Then he would raise the glass to his lips, and sober Allen was gone. By the time the empty shot glass hit that bar he would have5 changed. “Woooo! Damn that shit was good. Hell yeah, gimme one more!” It literally happened that fast, it was the craziest thing I have ever seen. Sober Allen was crass. But that little filter that we all have in between our brain and our mouths, his was alcohol soluble. It was made of sugar, and vodka melted it faster than anything.
The things that came out of that boy’s mouth were unbelievable. Other than the hooting and the swagger, the first sign that Allen was getting drunk was that my new name was Dick in Mouth. Actually at that point everyone’s name was Dick in Mouth. “Hey Dick in Mouth, what the fuck is Pea meal Bacon? What kind of retarded fucking Canadian bullshit is this? Who puts shitty ground peas on their fucking bacon? And that shit is not even fucking bacon, some whore asshole in Quebec called it bacon because they can’t fucking speak English. Bullshit!” I would start to respond, “Allen, take it easy man, you love Pea meal bacon, and …” I would be cut off at that point. “Whaaaaaaahaha, fuck you Dick in Mouth, go suck your Mom’s cock. Fag! Baaahhh!”
People at the bar loved it for about fifteen minutes, and then it was time to send him home. The good part about it was that he was jovial throughout the whole episode. Even when he was telling you to suck your mom’s cock, he was smiling. Also, the whole thing from start to finish was over in half an hour. He was a convincing guy, beaming and swearing like a sailor who fucked a trucker who fucked a coal miner who fucked a drill sergeant and had a curse baby.
The drinks would go in fast, one after another, and the argument about cutting him off would continue until someone gave up. He would usually consume about six or seven shots of booze and then go home. Most all of the Americans I have met in Canada eventually go home, and sadly that was the case with Allen. Our lives suddenly seemed as tactful as a church barbeque, dull without all the vigour and profanity. I don’t imagine he stayed with the girl, and for the sake of everyone around him I hope he kept his drinking in control, but never really stopped.
Showing posts with label server stories. Show all posts
Showing posts with label server stories. Show all posts
Sunday, April 25, 2010
Friday, March 5, 2010
Wine and Cheese
Annabelle was a waitress that I worked with some years ago at a Canadian themed restaurant in Toronto. Annabelle had a magnetic and vivacious personality that could be detected from across a crowded room. She had all the trappings of a theatre actress trying to make it in the big city, meaning she loved the spotlight and was quite put off when things didn’t progress to her liking. She got along very well with the staff at the restaurant and could always be counted on to liven up any gathering if only with her laugh. Her laugh was never a half measure. It was the kind of wholehearted endeavour that involved her small body being thrown about as if in convulsions. Her guffaws could often be heard emanating above the din of a crowded bar to the delight of the regulars. Simply put, we just loved Annabelle to bits.
This particular day was during the NHL playoffs and the joint was bumping. As per usual the poorly organized kitchen was having troubles keeping up with the pace. Pick up times were getting far beyond acceptable and the helpless wait staff was hearing it from the hungry customers. The head turning and staring, became palms up gesticulations, then grumbling, and was progressing to outright revolt.
Annabelle came into the kitchen wanting an ETA for her most vocal and impatient tables, which of course caused a rather unabashed back and forth with one of the cooks. He took the stance that whilst she was in the kitchen complaining she was actually slowing them down and therefore actually escalating the problem. She of course took the position that it was unreasonable to expect that the servers would not want an estimate for the timing of their already late food, and if the cooks just gave a reasonable answer all problems could be managed. Both sides had a point of course, but reason has no place in a restaurant. Perhaps unconstructively, I was watching this development with some degree of entertainment. When I could see that Annabelle’s level of agitation had quite reached a dangerous level, I made some mention that I would watch for her table’s food if she wanted to go back and tend her section. Rolling her eyes at me she turned and began to walk out of the kitchen quite in a huff. It was at that point that the cook in question showed what he was really up to. With a wry smile creeping across his face it became evident that he had been enjoying their exchange, and was not ready to let it end.
The thing about this particular cook was that his speech had a heavy lisp, almost to the point of impediment. It was sometimes hard not to smirk when he spoke, and especially when he proffered his parting sentiment, “Hey Annabelle, don’t you want some cheese with that whine?” She stopped dead in her tracks and actually froze for a long beat. I couldn’t see her face as she was almost out the door, but her hands balled into white knuckled fists, hammers at the end of ramrod straight arms that began to shake. She then spun on her heal doing a perfect about face of military quality. I think it would be safe to say that I was truly shocked by the condition of her face at that moment. Any amusement drained from my own mug as I saw her wide eyes and rabid mouth. She had a savage and wild look, befitting of an institutionalized maniac about to do battle with the ward staff over meds. Her face and neck had flushed a bright pink in an instant. Amidst the tremors undulating through her body there seemed to be a certain visible restraint, which was amplified by the long pause in motion. I began to think that she might just burst into tears and leave when her lips bared back to thin white strips across her clenched teeth and she uttered a guttural shrieking. The resonance rose in pitch as her mouth opened wider. This animal sound then melded first into a drawn word and then into a sentence. She screamed as she charged back to the pass through, but all she could manage was “You Fucker!” I am not even sure that she was aware of her intentions at that moment but myself and another waiter had to restrain her from climbing over and into the kitchen. She didn’t even consider the heat lamps, all she wanted was to get her hands on that cook, who had now backed away from our favourite little ball of rage. Once we got her fully back to the service side she let it all out and began cursing like a sailor and flailing about.
We managed to calm her down and sent her for a smoke, the kitchen set about catching up with their orders in silence, and I went back to the floor. Turning the corner into the dining room with Annabelle some minutes later, she received a standing ovation with applause and hoots. The customers were happy that the little waitress with the big attitude had finally let those cooks have it. She blushed and bowed deeply, happy to finally have her appreciative audience after all.
This particular day was during the NHL playoffs and the joint was bumping. As per usual the poorly organized kitchen was having troubles keeping up with the pace. Pick up times were getting far beyond acceptable and the helpless wait staff was hearing it from the hungry customers. The head turning and staring, became palms up gesticulations, then grumbling, and was progressing to outright revolt.
Annabelle came into the kitchen wanting an ETA for her most vocal and impatient tables, which of course caused a rather unabashed back and forth with one of the cooks. He took the stance that whilst she was in the kitchen complaining she was actually slowing them down and therefore actually escalating the problem. She of course took the position that it was unreasonable to expect that the servers would not want an estimate for the timing of their already late food, and if the cooks just gave a reasonable answer all problems could be managed. Both sides had a point of course, but reason has no place in a restaurant. Perhaps unconstructively, I was watching this development with some degree of entertainment. When I could see that Annabelle’s level of agitation had quite reached a dangerous level, I made some mention that I would watch for her table’s food if she wanted to go back and tend her section. Rolling her eyes at me she turned and began to walk out of the kitchen quite in a huff. It was at that point that the cook in question showed what he was really up to. With a wry smile creeping across his face it became evident that he had been enjoying their exchange, and was not ready to let it end.
The thing about this particular cook was that his speech had a heavy lisp, almost to the point of impediment. It was sometimes hard not to smirk when he spoke, and especially when he proffered his parting sentiment, “Hey Annabelle, don’t you want some cheese with that whine?” She stopped dead in her tracks and actually froze for a long beat. I couldn’t see her face as she was almost out the door, but her hands balled into white knuckled fists, hammers at the end of ramrod straight arms that began to shake. She then spun on her heal doing a perfect about face of military quality. I think it would be safe to say that I was truly shocked by the condition of her face at that moment. Any amusement drained from my own mug as I saw her wide eyes and rabid mouth. She had a savage and wild look, befitting of an institutionalized maniac about to do battle with the ward staff over meds. Her face and neck had flushed a bright pink in an instant. Amidst the tremors undulating through her body there seemed to be a certain visible restraint, which was amplified by the long pause in motion. I began to think that she might just burst into tears and leave when her lips bared back to thin white strips across her clenched teeth and she uttered a guttural shrieking. The resonance rose in pitch as her mouth opened wider. This animal sound then melded first into a drawn word and then into a sentence. She screamed as she charged back to the pass through, but all she could manage was “You Fucker!” I am not even sure that she was aware of her intentions at that moment but myself and another waiter had to restrain her from climbing over and into the kitchen. She didn’t even consider the heat lamps, all she wanted was to get her hands on that cook, who had now backed away from our favourite little ball of rage. Once we got her fully back to the service side she let it all out and began cursing like a sailor and flailing about.
We managed to calm her down and sent her for a smoke, the kitchen set about catching up with their orders in silence, and I went back to the floor. Turning the corner into the dining room with Annabelle some minutes later, she received a standing ovation with applause and hoots. The customers were happy that the little waitress with the big attitude had finally let those cooks have it. She blushed and bowed deeply, happy to finally have her appreciative audience after all.
Wednesday, March 3, 2010
Getting In
This whole perverse debacle that I like to call my hospitality career began when I was just at the cusp of becoming a young man, barely into high school. I was a precocious and driven kid who enjoyed the feeling of my own money fattening the pocket of my jeans. One day as I was sitting in my ninth grade English class, I overheard the kid next to me telling someone how he had just got a job at a restaurant on the landing. Needless to say my interest was peaked. I was sick of delivering papers and I was ready to step into the arena of real employment. Fourteen is a special age where the world of a suburban teenager really begins to open up. There are new social pressures, girls to take to the movies, and the need for a fashionable wardrobe. Of course this new found walk of discovery needs to be funded some how, and asking your parents for money to buy beer and cigarettes is just not an option.
After a little probing my classmate coughed up enough information to embolden me. I made a plan to visit this restaurant that hired fourteen-year-old dishwashers to ask for a job. The next day I stood in front of said restaurant on the Landing. The community where I lived was a quaint west coast fishing village in the suburbs. Back then the Landing was a big deal. It is an elevated waterfront boardwalk that is home to a collection of restaurants, cafes, and tourist shops. The Landing also leads to the public wharf where one can buy fresh fish directly off of the boats. This was just the kind of lure that attracted a steady stream of old ladies, locals, and tourists for fish and chips and weekend brunches.
As I walked through that door my heart was in my throat. I had never applied for a job before, what would I say, what would they say? As I passed the threshold and walked to the hostess podium things got worse. Here before me was an eighteen year old blonde goddess with a knowing smile. All of the sound in the room turned to a suffocated hum and I was sure that all eyes where on me. I somehow managed to mumble something about wanting a job as her blue eyes froze me to the spot where I stood. She said something about a getting the manager and walked away. Manager? Oh god! I hadn’t even thought it would get to this. I was just hoping for a pen and an application form.
After a few agonizing minutes of standing on display before the snickering floor staff, she reappeared followed by a tall lanky guy with a gym teacher moustache. He introduced himself as Alex and we sat at an empty table. He had a fatherly air about him that somehow abated my profuse forehead sweating and generally nervous behaviour. The next ninety seconds where a bit of a blur. He asked, “Have you ever worked in a restaurant before?” I said “No. This would be my first real job” He took a long look at me and asked, “How do you feel about working in the kitchen?” I was not really sure how to respond to this, to be honest I never thought I would have a choice. I said, “Fine… I guess.” With that he stood up and said rather abruptly, “You have two arms, two legs. Is there anything wrong with you that I should know about?” When I answered no, he told me to come back the next day after school and he would get me started. He offered a handshake, turned, and walked off in the direction he had come from.
Now I was really confused. Did this mean that I had a job? I guessed it did, but what was my job to be? In fact upon walking out of the place I realized that he never even asked my name. Nonetheless I was pretty happy for the next 24 hours, but that wouldn’t last long. As instructed I showed up the next day at four o’clock on the dot. This was to be one of the last times that I would ever walk through the front door of that restaurant and see things from the perspective of a customer. I was a naïve virgin about to lose my cherry in every sense of the word.
I sometimes think back to that moment as being a pivotal turning point along my path to adulthood. In fact that might actually have been the very moment that I stopped thinking of myself as a child. The gravity of the moment’s importance lies deeper than being the precise instant when I really started earning money for myself, but rather that I was about to enter a whole new world with new rules. The next days were to be my searing initiation to a brotherhood, a secret society, a league of the damned.
The next day I once again found myself standing at the hostess stand waiting for Alex, this time though I was silently whiling away the final seconds of a life I would never know again. The carefree days without chronic substance abuse, sexual depravity, unchecked angst, and a never-ending abuse of statutorily protected worker’s rights ended as tall and lanky Alex turned the corner. He walked right up to me and asked me who I was. I stared back at him like some kind of fish in a bowl, looking out at a world whose physical properties I did not understand. Was he being serious? Was I the butt of some sophomoric prank? As it turned out, he was serious, dead serious. During the roughly twenty fours hours since our last conversation, he had completely forgotten that I even existed. At that time I was not even aware that such a thing was possible, outside of geriatric dementia. After two decades in the business, having witnessed every possible type of personality disorder and substance abuse, I somehow now find it perfectly acceptable.
It turned out that regardless of the chronic drinking, Alex was a great manager and a generally good guy to have around. He was the kind of person that you could speak to freely, and even confide in. He was the embodiment of a character from a classic movie who would stick up for a guy being wronged in a room full of strangers. But standing there before him at the age of fourteen, I must have looked dazed and confused. I watched as the events of the previous day began to creep back to his world. His eyes narrowed and he dipped his head as he searched my face for clues. All of a sudden the light bulb went off and his face was lightened with the pure emotion of victory. He snapped his fingers and said “Ah! Kitchen. Right, lets get you started.” And with that moment of uncertainty out of the way he spun and strode off through a big green swing door to the kitchen. I followed, down the rabbit hole, so to speak. I had no idea what I was in for, what alternate reality fate had delivered me to. That big green door was a portal to another dimension where at first glance things looked the same, but upon closer inspection the rules governing my home world just didn’t apply anymore. I was now officially a hospitality worker, I had been branded with that hot iron, a mark that I would carry for life.
After a little probing my classmate coughed up enough information to embolden me. I made a plan to visit this restaurant that hired fourteen-year-old dishwashers to ask for a job. The next day I stood in front of said restaurant on the Landing. The community where I lived was a quaint west coast fishing village in the suburbs. Back then the Landing was a big deal. It is an elevated waterfront boardwalk that is home to a collection of restaurants, cafes, and tourist shops. The Landing also leads to the public wharf where one can buy fresh fish directly off of the boats. This was just the kind of lure that attracted a steady stream of old ladies, locals, and tourists for fish and chips and weekend brunches.
As I walked through that door my heart was in my throat. I had never applied for a job before, what would I say, what would they say? As I passed the threshold and walked to the hostess podium things got worse. Here before me was an eighteen year old blonde goddess with a knowing smile. All of the sound in the room turned to a suffocated hum and I was sure that all eyes where on me. I somehow managed to mumble something about wanting a job as her blue eyes froze me to the spot where I stood. She said something about a getting the manager and walked away. Manager? Oh god! I hadn’t even thought it would get to this. I was just hoping for a pen and an application form.
After a few agonizing minutes of standing on display before the snickering floor staff, she reappeared followed by a tall lanky guy with a gym teacher moustache. He introduced himself as Alex and we sat at an empty table. He had a fatherly air about him that somehow abated my profuse forehead sweating and generally nervous behaviour. The next ninety seconds where a bit of a blur. He asked, “Have you ever worked in a restaurant before?” I said “No. This would be my first real job” He took a long look at me and asked, “How do you feel about working in the kitchen?” I was not really sure how to respond to this, to be honest I never thought I would have a choice. I said, “Fine… I guess.” With that he stood up and said rather abruptly, “You have two arms, two legs. Is there anything wrong with you that I should know about?” When I answered no, he told me to come back the next day after school and he would get me started. He offered a handshake, turned, and walked off in the direction he had come from.
Now I was really confused. Did this mean that I had a job? I guessed it did, but what was my job to be? In fact upon walking out of the place I realized that he never even asked my name. Nonetheless I was pretty happy for the next 24 hours, but that wouldn’t last long. As instructed I showed up the next day at four o’clock on the dot. This was to be one of the last times that I would ever walk through the front door of that restaurant and see things from the perspective of a customer. I was a naïve virgin about to lose my cherry in every sense of the word.
I sometimes think back to that moment as being a pivotal turning point along my path to adulthood. In fact that might actually have been the very moment that I stopped thinking of myself as a child. The gravity of the moment’s importance lies deeper than being the precise instant when I really started earning money for myself, but rather that I was about to enter a whole new world with new rules. The next days were to be my searing initiation to a brotherhood, a secret society, a league of the damned.
The next day I once again found myself standing at the hostess stand waiting for Alex, this time though I was silently whiling away the final seconds of a life I would never know again. The carefree days without chronic substance abuse, sexual depravity, unchecked angst, and a never-ending abuse of statutorily protected worker’s rights ended as tall and lanky Alex turned the corner. He walked right up to me and asked me who I was. I stared back at him like some kind of fish in a bowl, looking out at a world whose physical properties I did not understand. Was he being serious? Was I the butt of some sophomoric prank? As it turned out, he was serious, dead serious. During the roughly twenty fours hours since our last conversation, he had completely forgotten that I even existed. At that time I was not even aware that such a thing was possible, outside of geriatric dementia. After two decades in the business, having witnessed every possible type of personality disorder and substance abuse, I somehow now find it perfectly acceptable.
It turned out that regardless of the chronic drinking, Alex was a great manager and a generally good guy to have around. He was the kind of person that you could speak to freely, and even confide in. He was the embodiment of a character from a classic movie who would stick up for a guy being wronged in a room full of strangers. But standing there before him at the age of fourteen, I must have looked dazed and confused. I watched as the events of the previous day began to creep back to his world. His eyes narrowed and he dipped his head as he searched my face for clues. All of a sudden the light bulb went off and his face was lightened with the pure emotion of victory. He snapped his fingers and said “Ah! Kitchen. Right, lets get you started.” And with that moment of uncertainty out of the way he spun and strode off through a big green swing door to the kitchen. I followed, down the rabbit hole, so to speak. I had no idea what I was in for, what alternate reality fate had delivered me to. That big green door was a portal to another dimension where at first glance things looked the same, but upon closer inspection the rules governing my home world just didn’t apply anymore. I was now officially a hospitality worker, I had been branded with that hot iron, a mark that I would carry for life.
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